The monthly plan runs month to month. Cancel whenever you like with 30 days' notice, by emailing piers@socialfield.social. You pay for the notice period and nothing after it.
If we have not delivered the work a monthly fee covers, ask and we refund it in full. A per-customer fee is refunded if the booking was cancelled or the person did not turn up, because that fee is for people who walk in. Money paid to Facebook or Google for advertising is spent and we cannot get it back. We say that before any campaign starts rather than after.
We will not guarantee you a number of customers or a level of income. Anyone who does is guessing. We agree what we are measuring before we start, tell you what it actually did, and stop spending when something is not working.
Advertising accounts, pages and payment accounts are all set up in your name, with us added as a partner. If we stop working together you keep every one of them and we remove our own access.